Do I have to be registered to buy on Kaataa?
You don’t have to register to buy. Kaataa is a free platform and does not require any registration to use its services.
How does the purchasing from the producers sales page work?
You will buy directly from the producers. Kaataa ensures the security and the transparency of transactions. Payments arrive immediately on the producer’s bank account with no intermediaries. The producers, thanks to Kaataa, safely ship the goods to your home. We are unlike anything you've ever seen ... test us!
What can I buy from the producers sales page?
By our platform, you can buy selections of the best of their food production following their production flow and seasonality at a competitive price.
What payment methods are accepted?
Since the transaction is immediately transferred to the producer's account, Kaataa accepts only credit cards payments.
How does free shipping work?
For the time being, we offer free shipping only for shipping to Italy. In the case of shipments to other European countries, an extra charge for transport costs of € 9.90 (countries in band B) or € 22.90 (countries in band C) will be applied to the sale price.
ZONE B - 9.90€
- Czech Republic
- Spain (excluding Canary Islands)
ZONE B -22.90€
- Spain (Canary Islands)
What about delivery terms?
We only use a quick delivery for all Europe! Our standard delivery term is 48/72 hours. But in case the producer is in the same country of the client the delivery term is 24/48 hours. You can also track your order following the code we will send you by email!
How to exercise the right of withdrawal and complaint?
Kaataa is the link between producers and you. Even when things go wrong! You can contact us, and we help both of you to resolve any complaints. You have 14 days from the delivery to exercise the right of withdrawal or 8 days for claims and refunds, by contacting us directly on our Instagram or Facebook pages, or at the email firstname.lastname@example.org . We do our best to make you happy! To have more details, please read our Terms & Conditions.
If you still have doubts, questions about billing or simply want to know more, contact us directly on our Instagram or Facebook pages, or at the email email@example.com .